The quality policy of a testing laboratory guides the direction and objectives of its career development. It strategically plans the laboratory's direction and goals in terms of service objectives, development strategy, and quality commitment.
Honesty、Zero Defects、Innovation-driven Development
Speed、Smile、Helping Customers Succeed
Customer Satisfaction Index (CSI) shall be not less than 80
The response time for commissions shall not exceed 30 minutes
Customer complaints shall be handled within 24 hours
A response to issues arising during the testing process shall be provided within 1 hour
Improve the management system, enhance service quality, and build an excellent customer service platform；
Focus on core business, refine testing technologies, and build a sophisticated professional technical system；
Extend into the power sector, expand into emerging businesses, and create a developing international testing brand；
Commit to customer satisfaction, pursue employee well-being, and realize a win-win model of mutually beneficial cooperation.
To provide high-quality and efficient services to all customers
To maintain confidentiality of customer ownership information
To be responsible for the accuracy of test data and conclusions
To be responsible for the timeliness of inspection services in accordance with contract terms
To assume corresponding obligations and legal responsibilities related to inspection work
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